Frequently Asked Questions

Payments

What type of payments do you accept?

We accept Visa, Mastercard, Discover and American Express. We also accept payments via PayPal.  We have a secure SSL encrypted payment page. 

Do you charge sales tax?

Sales tax will be assessed only on orders that are shipped within the State of Florida.

Can I pay for more than one Santa letter at a time?

Yes, after completion of your first letter simply add another letter to your cart. At this time, we only offer one child per letter. Our Santa Packages include a Santa letter and the letter will be shipped with the package.

Shipping

Letters will be shipped as follows:

All letters will receive FREE SHIPPING. Orders placed before Thanksgiving will arrive shortly after Thanksgiving. Orders placed after Thanksgiving will be shipped within two business days. All letters will have a Santa Stamped North Pole postmark and a holiday postage stamp. All letters are mailed USPS First Class Mail. The last day to place an order for a letter is December 14, 2017. 

How long does it take to receive a letter from Santa?

Please allow up to 7-10  business days to receive your letter.  Please allow an extra 5 business days for letters being shipped to Hawaii.   Remember that during the Holiday Season, USPS handles a heavy volume of mail. 

Packages will be shipped as follows:

All Santa Package orders also receive FREE SHIPPING! Orders placed before Thanksgiving will arrive shortly after Thanksgiving. The last day to place an order for a Santa Package is December 12,  2017.   Santa Packages will be addressed to the child with a custom Santa Stamped label and holiday postage stamp. All packages are mailed USPS First Class Mail.

How long does it take to receive a Santa Package?

Santa Packages should arrive within 7-10 business days of being shipped depending on where you are located.  Please allow an extra 5 business days for packages being shipped to Hawaii.  Again, remember that USPS handles a heavy volume of mail during the month of December.

Where do you ship to?

Presently we ship in the Continental United States and to Hawaii.

Refunds/Cancellation Policy 

Cancellations

Our goal is to bring the magic of Christmas to children, parents and grandparents. However, Santa Stamped will cancel your order if notice is received prior to the letter being printed and mailed. Cancellation notices for letters and packages should be received within 24 hours of placing your order. Please contact us using the form on the Contact link page to cancel your order. Please remember that the month of December is a very busy month and letters are printed and shipped usually within 24 hours.

Refunds/Returns

If Santa Stamped makes a mistake on your letter, we will refund 100% of your letter order upon receipt of a copy of the current letter year. Due to the large amount of mail that USPS must process during the month of December, sometimes things do happen that are beyond our control. If you receive your letter or package after Christmas, we will refund 100% of your purchase. To receive a refund, return the entire unopened letter or package to us by January 10th.  Please use the contact form on our Contact page to let us know you will be returning the letter/package. Please include your order/transaction number and the reason you are requesting a refund.

Types of Letters Offered

In addition to our classic letters, we offer a Baby’s First Christmas Letter, Christian Letter, Teen Letter and even one for Grandparents to send. Please click on the Santa Letters link on our Home Page to browse our different types/styles of letters. 

We will not change the spelling of the child's name or city/town that you input.  Please review your information carefully to ensure it is spelled correctly as we would not want Santa to make a mistake.

Sometimes, due to a high volume of sales, we may need to substitute the stationery,  a ribbon or a key in order to ensure a timely delivery.  If there is ever such a need, be assured that it will always be of equal or greater value and quality.

What is in your Magical Reindeer Food?

All ingredients in our Reindeer Food are edible. However, it is recommended that this mix not be consumed but used for the child to sprinkle on the lawn Christmas Eve. The mix includes raw oatmeal, cinnamon and sparkling green and red sugars. There are no nuts in this mixture.