Frequently Asked Questions

Payments

What type of payments do you accept?

We accept Visa, Mastercard, Discover and American Express. .  We have a 100% secure SSL encrypted payment page. 

Do you charge sales tax?

Sales tax will be assessed only on orders that are shipped within the State of Florida.

Can I pay for more than one Santa Letter Package at a time?

Yes, after completion of your first letter package simply add another letter package to your cart. At this time, we only offer one child per letter package.  Our Santa Special Package and our Santa Magical Package include a Santa letter and the letter will be shipped with the package.

Shipping

Packages will be shipped as follows:

All Santa Packages will receive FREE SHIPPING!  Please note that this year, Thanksgiving is on November 28th, which is a week later than last year.  This leaves a shorter timeframe between Thanksgiving and Christmas.  For this reason, Santa Stamped recommends ordering early to ensure prompt delivery before Christmas. Orders placed after Thanksgiving will be shipped within two business days.  All letter packages are mailed USPS First Class Mail. The last day to place an order is December 16, 2019. 

How long does it take to receive a Santa Letter Package?

Please allow up to 7-10  business days to receive your Santa Package.  Please allow an extra 5 business days for letters being shipped to Hawaii.   Remember that during the Holiday Season, USPS handles a heavy volume of mail. 

Where do you ship to?

Presently we ship in the Continental United States and to Hawaii.

Refunds/Cancellation Policy 

Cancellations

Our goal is to bring the magic of Christmas to children, parents and grandparents. However, Santa Stamped will cancel your order if notice is received prior to the package being mailed. Cancellation notices should be received within 24 hours of placing your order. Please contact us using the form on the Contact link page to cancel your order.

Refunds/Returns

If Santa Stamped makes a mistake on your letter, we will refund 100% of your letter order upon receipt of a copy of the current letter year. Due to the large amount of mail that USPS must process during the month of December, sometimes things do happen that are beyond our control. If you receive your letter package after Christmas, we will refund 100% of your purchase. To receive a refund, return the entire unopened package to us by January 10th.  Please use the contact form on our Contact page to let us know you will be returning the letter/package. Please include your order/transaction number and the reason you are requesting a refund.

Types of Letters Offered

In addition to our Classic Letters, we offer a Baby’s First Christmas Letter, Christian Letter, Teen Letter and even one for Grandparents to send. Please click on the Santa Letters link on our Home Page to browse our different types/styles of letters.  All our letters are personalized with the child's name and city/town.  We offer additional personalizations on SELECT letters with our Santa's Special Package and Santa's Magical Package.

We will not change the spelling of the child's name, city/town or other customized information that you input.  Please review your information carefully to ensure it is spelled correctly as we would not want Santa to make a mistake.

Sometimes, due to a high volume of sales, we may need to substitute the stationery,  a ribbon or a key in order to ensure a timely delivery.  If there is ever such a need, be assured that it will always be of equal or greater value and quality.

What is in your Magical Reindeer Food?

All ingredients in our Reindeer Food are edible. However, it is recommended that this mix not be consumed but used for the child to sprinkle on the lawn Christmas Eve. The mix includes raw oatmeal, cinnamon and sparkling green and red sugars. There are no nuts in this mixture.