Frequently Asked Questions
What type of payments do you accept?
We accept Visa, Mastercard, Discover and American Express. We have a 100% secure SSL encrypted payment page.
Do you charge sales tax?
Sales tax will be assessed only on orders that are shipped within the State of Florida.
Can I pay for more than one Santa letter at a time?
Yes, after completion of your first letter package simply add another letter package to your cart. At this time, we only offer one child per letter. Our Santa Special Package and our Santa Magical Package include a Santa letter and the letter will be shipped with the package.
Letters will be shipped as follows:
All Santa Letter Packages will receive FREE SHIPPING. For the 2020 Christmas season, we will start shipping out starting in November. Please allow 7-10 business days to receive your Santa letter/package. Santa Stamped recommends ordering early to ensure promt delivery before Christmas. Orders placed after Thanksgiving will be shipped within two business days. All Santa packages are mailed USPS First Class Mail. The last day to place an order is December 14, 2020.
Keep in mind this is a seasonal business and we close on December 14th.
How long does it take to receive a Santa Letter Package?
Please allow up to 7-10 business days to receive your letter package. Please allow an extra 5 business days for Santa packages being shipped to Hawaii. Remember that during the Holiday Season, USPS handles a heavy volume of mail.
I ordered multiple letters/packages but have only received one. What happened?
All sibling letters/packages do get shipped together We mail USPS and sometimes things can get separated in the mail.If one letter/package arrives, the others should only be a day or two behind. We suggest to be sure all letters/packages have arrived before giving it to the child.
Our goal is to bring the magic of Christmas to children, parents and grandparents. However, Santa Stamped will cancel your order if notice is received prior to the letter being printed and mailed. Cancellation notices for letter packages should be received within 24 hours of placing your order. Please contact us using the form on the Contact link page to cancel your order. Please remember that the month of December is a very busy month and letters are printed and shipped usually within 1-2 days..
If Santa Stamped makes a mistake on your letter, we will refund 100% of your letter order upon receipt of a copy of the current letter year. Due to the large amount of mail that USPS must process during the month of December, sometimes things do happen that are beyond our control. If you receive your letter or package after Christmas, we will refund 100% of your purchase. To receive a refund, return the entire unopened letter package to us by January 10th. Please use the contact form on our Contact page to let us know you will be returning the letter/package. Please include your order/transaction number and the reason you are requesting a refund.
Types of Letters Offered
In addition to our Classic Letters, we offer a Baby’s First Christmas Letter, Christian Letter, Teen Letter and even one for Grandparents to send. Please click on the Santa Letters link on our Home Page to browse our different types/styles of letters. All our letters are personalized with the child's name and city/town. We offer aditional personalizations on SELECT letters with our Santa's Special Package and Santa's Magical Package.
We will not change the spelling of the child's name, city/town or customized information that you input. Please review your information carefully to ensure it is spelled correctly as we would not want Santa to make a mistake.
Sometimes, due to a high volume of sales, we may need to substitute the stationery, a ribbon or a key in order to ensure a timely delivery. If there is ever such a need, be assured that it will always be of equal or greater value and quality
What is in your Magical Reindeer Food?
All ingredients in our Reindeer Food are edible. However, it is recommended that this mix not be consumed but used for the child to sprinkle on the lawn Christmas Eve. The mix includes raw oatmeal, cinnamon and sparkling green and red sugars. There are no nuts in this mixture.